Privacy Policy

At Heldan Future Electronics (“we,” “our,” “us”), protecting your privacy and safeguarding your personal information is our top priority. This Privacy Policy outlines how www.heldan.in (“the Website”) collects, uses, maintains, stores, shares, and protects information from users (“you” or “your”) in accordance with Indian law and best industry practices.

1. Information We Collect

We may collect and process the following categories of information:
– Personal Information: Name, address, email address, phone number, and other contact details provided during registration, checkout, newsletter subscription, or support requests.
– Payment and Transaction Data: Details required to process orders (credit/debit card information, UPI ID, payment gateway details). We do not store or access your complete payment card data; all online payments are processed securely by registered payment gateways.
– Order and Purchase History: Products viewed, cart activity, wishlists, and completed orders.
– Technical Data: IP address, browser type, operating system, device type, referring URLs, and other similar information automatically collected via cookies, analytics, and tracking scripts.
– Usage Data: Details of your visits to our Website, including browsing patterns, pages visited, time spent on pages, and actions taken.
– Marketing and Advertising Data: Data collected through analytics, cookies, pixels, and third-party advertising tools for retargeting, remarketing, conversion tracking, and ad optimization.

2. How We Use Your Information

We use information for purposes including, but not limited to:
– Processing and fulfilling your orders and providing order updates.
– Creating and managing your Heldan account.
– Responding to inquiries, customer support requests, service, or warranty issues.
– Improving our Website, products, content, and services.
– Customizing your experience and showing relevant products or offers.
– Sending transactional messages (order confirmations, delivery updates, service reminders).
– Sending newsletters or marketing communications (with your consent; you may opt out at any time).
– Conducting analytics, monitoring Website usage, and optimizing advertising, including retargeting and social media marketing via pixels and cookies.
– Complying with applicable laws, regulations, and enforcing our terms and rights.

3. Cookies and Tracking Technologies

We use cookies, Google Analytics, Facebook Pixel, Bing scripts, and similar technologies to monitor Website traffic, enhance user experience, and display targeted advertisements. These technologies may collect information about your online activities across different websites and over time. By using our Website, you consent to the placement of cookies on your device. You may disable cookies via your browser, but some site features may not function properly.

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information as follows:
– With trusted third-party service providers (such as payment gateways, shipping partners, technical/IT support, analytics, or marketing platforms) strictly for business purposes.
– When required by law, regulation, or legal process, or to protect our rights, users, or others’ safety.
– In the event of a merger, acquisition, business reorganization, or asset sale (with notice as required by law).

5. Data Security

We implement robust security measures to prevent unauthorized access, disclosure, alteration, or destruction of your information. However, no transmission or storage system can be guaranteed 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this policy, to comply with our legal obligations, resolve disputes, or enforce agreements.

7. Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If you believe a child has provided personal information, please contact us and we will promptly delete it.

8. Third-Party Links

Our Website may contain links to third-party sites. We are not responsible for the privacy practices, content, or security of these sites. Please review their policies before providing any information.

9. Your Choices and Rights

– You may review or update your personal information in your account profile at any time.
– You can opt-out of marketing communications by using the unsubscribe link or contacting us.
– You may disable cookies via your browser settings.
– For data access, correction, or deletion requests, please contact us at info@heldan.in.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. Your continued use of the Website constitutes acceptance of these changes.

11. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Heldan Future Electronics
Email: care@heldan.in
Address: 08/187, Rathi Colony, New Bus Stand, Sarangpur (M.P.) India
Website: www.heldan.in

By using www.heldan.in, you agree to the terms of this Privacy Policy.